Where to find us, what to do when it is urgent, and the direct route for complaints, records requests and legal process.
Call 000 now. Nothing on this page is faster.
NSW Child Protection Helpline
132 111 — 24 hours
Link2home
1800 152 152 — 24 hours
Lifeline 13 11 14
Kids Helpline 1800 55 1800
The four numbers above are real public services and are the only real thing on this site. Check them against the provider's own site before you rely on them.
If you are not sure, call the intake line. Getting you to the right place is part of the job.
New referrals, eligibility questions, and "I do not know who to ask". Monday to Friday, 9am–5pm.
Becoming a carer, assessment questions, or an existing carer needing the on-call worker for your placement.
If you are already with us, your worker's number is on your plan. The intake line will reach them if you have lost it.
Five minutes from Parramatta station on foot. Step-free entry from the footpath, and an accessible toilet beside reception. Say when you book if you need an interpreter — we arrange it and we pay for it.
Blacktown, Mount Druitt, Penrith, Liverpool and Wollongong. Each site is program-specific — call intake and we will tell you which one you actually need before you drive there.
Tell us when we get it wrong. Complaints go on a register, get an owner and a date, and are reviewed by the board — including complaints about us rather than about a service.
If you were in our care, those files are yours to read. Most people ask years afterwards, which is entirely usual and needs no explanation.
Serve subpoenas and summonses on the registered entity, ACME Community Services Ltd, at the address below.
If you were with us before and things have got hard again, you can come back. There is no expiry on that and no need to explain the gap.
For general questions. If you are making a referral, telling us we got something wrong, or asking for your records, the routes above reach the right team faster.
We will talk about practice, sector policy and what our data shows. We will not put a client in front of a camera, and we will not confirm whether a named person is with us.