One team around a personnot one queue per problem
Youth and out-of-home care, disability and NDIS, aged and community care, family preservation. Four program areas, one plan, one record — so nobody has to tell their story four times to get help once.
I need help with…
Closest match is fine — we sort out the rest on the phone.
The people whose lives do not fit one funding category
A young person leaving care who also needs an NDIS plan. A grandmother raising a grandchild who needs home care herself. The join is where support usually falls apart, and it is the part we organised ourselves around.
ACME Community Services is a fictional organisation used to demonstrate the BPA platform. Every figure on this site is invented.
Four program areas, and the joins between them
Homelessness, disability, ageing and family strain seldom turn up politely one at a time. Our programs share a plan and a record, so nobody gets passed between queues.
Foster, kinship and residential care
Placements that hold, near the school they already go to, connected to the family they still have.
Learn moreMaking a plan actually happen
Support coordination, supported independent living, and the calls other providers do not return.
Learn moreStaying at home, for longer
Personal care, transport, respite and social support — plus support for the family doing the work.
Learn moreKeeping children safely at home
Several visits a week to family homes at the point things are close to breaking.
Learn moreBecome a foster or kinship carer
Sixty households are authorised with us. We will be straight with you about what it involves.
Learn moreAboriginal-led practice
Cultural support plans built with family, and a kin search done properly rather than quickly.
Learn moreTell it once
By the time someone reaches us they have usually explained themselves to a dozen agencies. We try to be the last one that asks. That means a plan the person helped write, a named worker, a colleague who already knows the situation for when that worker is on leave, and a relationship that outlasts the funding period it started in.
Relationship first
Support only lands once someone believes the person offering it will still be there next month. We roster for that, not for throughput.
Evidence produced once
Four regulators, twenty-seven funding agreements. The proof comes out of the work, not out of asking people to repeat it.
Culture is the work, not a section of it
Aboriginal families decide what connection to kin and Country looks like for their children. Interpreters are booked by default, so nobody has to ask for one in a language they are struggling in.
funded under more than one program
“I had four workers and none of them talked to each other. Here it is one plan and I know who to ring.”Illustrative — composed for this demonstration site, not a real quote
Measured where it counts, not on the day someone left
We check at six and twelve months, because that is when you find out whether it held.
When in doubt, ring us
A few minutes on the phone settles whether we are the right service. If we are not, you will leave the call with the name of someone who is.
- Phone
- (02) 5550 1800
- Address
- 12 Civic Way, Parramatta NSW 2150
- Hours
- Weekdays, 9:00am – 5:00pm
A few times a year, never more
What our work is showing us, what the sector is arguing about, and what we are asking government for. No appeals dressed up as updates.